Important Feature of e-Commerce

The aims of E-commerce are that this can provide various services like trading through online and management throughout the process. Therefore, it has advertising, referring negotiations, online collation, online payment, electronic accounts, service delivery, consultation, transaction management and some other facility.

1.  Advertising campaign

E-commerce can transmission all kinds of business information on the Internet with the browsing of the enterprise's Web server and customers. By using some searching tools customers can get the product information and fulfill their needs and merchants can use the online home page and email (e-mail) to advertise worldwide. Customer can compared with all kinds of ads in the past, he find the cheapest price of the product through internet and the amount of information given to customers is the most plentiful.

2. Consulting and Negotiation 

E-commerce can be used for non-real-time email (e-mail), newsgroups and real-time conversation groups (chat) to understand market and service information sell trades, and, if there is auxiliary request, can also be obtainable online whiteboard meetings to communicate prompt graphical information. Online consultation and negotiation can exceed the limits of people face-to-face negotiations, to provide a diversity of convenient forms of off-site discussion.

3.  Online Ordering

E-commerce can be used to make online contributions with the help of mail collaborating delivery in the Web. e-commerce provided with very friendly ordering prompts and ordering communicating format boxes on the product outline page. When the customer purchases any product from e-commerce and after the completion their order, a confirmation message will display on the screen to ensure receipt of ordering information. Ordering information can also be scrambled so that customers and merchants business information is not compromised.

4.  Online Payment

After the competition of online order then important thing is that E-commerce should become a complete process because online payment is very important part of e-commerce. Online ordering depends on credit card because this is only one way to communicate between customers and merchants so credit card accounts will be used for payment process. The direct use of electronic means of payment online will omit the expenses of many people in the transaction. Online payments will necessitate more dependable security controls for the transmission of information to prevent illegal acts such as dishonesty, snooping, and fake use.

5.  Electronic Account 

As you know online payments must be supported by e-finance, that is, financial units such as banks or credit card companies and insurance companies should provide online services for financial services and electronic account management is its basic component. Credit card numbers or bank accounts are a sign of an electronic account. The solicitation of digital voucher, digital signature, encryption and other means provides the security of electronic account operation.

6. Service Delivery

After completion of online ordering and payment should pass the right merchants they order to their hands as soon as possible. An email will be send to the customer for the delivery date and it can send goods directly from the vault to the client.

7. Opinion Consultation 

After receiving the e-commerce service, customer feedback is very important factor for merchant so most ecommerce site builder build this section in the below of site because merchants wants to collect user feedback on sales services. This enables the enterprise's market operation to form a closed loop. Customer feedback can not only improve the level of after-sales service, but also enable enterprises to improve products, discover the market business opportunities.